Roles & Responsibilities:

•    Strong competences in implementing VoIP solutions and support all aspects of

•    Alcatel OpenTouch Solution(Unified), 
•    OmniPCX Enterprise(OXE), 
•    Alcatel OmniPCX Office (OXO), 
•    Alcatel Contact Center for Enterprise (ACS) infrastructure and 
•    Alcatel OmniVista 8770 Software.

•    Experience in validating voice solution BOQ, transforming business demand into feasible technical solution is highly needed.
•    Must have experience in systems networking (ABC-F over IP & SIP).
•    Good understanding on OmniVista 8770, DECT & Vo-Wi-Fi, application integration.
•    He/she should be enjoying complexity, ambiguity, and first-time problem solving. 
•    Deliver projects on time ensuring quality standards are met.
•    Complete projects and task in a timely manner.
•    Work with users/IT team to troubleshoot and solve operational issues.
•    Develop support documentation including risk logs and requirement specifications.

Requirements

•    At least 3 to 5 years of experience in Voice Network: Strategy, Planning, Design, Implementation, Support & Monitoring.
•    Alcatel PABX experience is a must.
•    Alcatel Certification in OXE (R11 or above) and OpenTouch is must.
•    Professional Certification on Alcatel OmniVista 8770 is highly recommended. 
•    Avaya Enterprise knowledge.
•    Technical, analytical, interpersonal and organization skills required 
•    Professional image and grooming 
•    Good communication (both verbal and written) skills 
•    Planning and organizing skills 
•    Good administration management skills 
•    Strong listening skills 
•    Able to operate effectively in a team environment with both technical and non-technical team members 

 

Educational Qualification

Bachelor’s degree with a technical major, such as engineering or computer science is a must with 3 to 5 years of operational experience in Voice (VoIP, PBX, Analog).

We’re committed to creating the happiest company working for and is proud to provide equal opportunity to all. All the qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion.